Refund & Return Policy

🔄 Return & Refund Policy | Wow Herbs – Natural Wellness, Honestly Delivered

Effective Date: July 1st, 2025

At Wow Herbs, your satisfaction and well-being are our top priorities. We aim to ensure every order meets your expectations. However, if something isn’t right, we’re here to help.

 

✅ Eligibility for Returns
Due to the nature of our herbal and wellness products, we only accept returns under the following conditions:

You received a damaged, defective, or incorrect item.
The item is unopened, unused, and in its original packaging.
The return request is made within 7 days of receiving the product.

❗ We do not accept returns on:
Opened or used herbal products
Perishable items
Products marked as "Final Sale"

 

🔁 How to Initiate a Return
Email us at: info@wowherbs.co.uk
Include your Order Number, Product Name, and Reason for Return
Attach a photo if the item is damaged or incorrect
Our team will review your request and respond within 2 business days.

 

💰 Refund Process
Once your return is approved and the item received (if applicable), we’ll issue a refund to your original payment method within 14 days.
In case of damaged or incorrect products, a full refund or replacement will be provided at no extra cost.
If the return is not due to our error, return shipping costs will be the responsibility of the customer.

 

🔄 Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at info@wowherbs.co.uk.

 

🚫 Cancellations
Orders can only be cancelled before dispatch. Once shipped, they fall under our Return Policy guidelines.

 

📦 Return Address
Wow Herbs Returns Department
Suit 1 Blackburn Gateway, Business First Centre Sandpits Lane Accrington Road, 
Blackburn BB1 3NY, United Kingdom

 

🧾 Still Have Questions?
Contact our friendly support team:
📧 info@wowherbs.co.uk
📞 +44 7436 988656
📍 Suit 1 Blackburn Gateway, Business First Centre Sandpits Lane Accrington Road, Blackburn BB1 3NY

Thank you for trusting Wow Herbs – where your health is treated with the care it deserves.